How to gently remind your customers to pay

It’s annoying when a customer doesn’t pay on time, especially if you’ve made your payment terms clear on the invoice and sent it to their finance team in plenty of time.

But there’s no point in taking out that frustration on the poor accounts payable clerk at the other end of the phone line. There’s an old adage in credit control that’s as true as it is effective:

‘Polite persistence pays!’

Unpaid debts and the damage they can do to your business

When you’re running a business, you expect to get paid on time by your customers. There’s a professional expectation when you send out your invoice that it will get paid in line with your payment terms.

But the reality of the situation is not quite so idyllic.

It’s not uncommon to end up with a long list of unpaid invoices. And when you don’t get paid on time, this has a negative impact on the future health of your business.