How likely are your customers to recommend you to a friend?

  How likely are your customers to recommend you to a friend? On a scale of 1 – 10, how likely are you to recommend Tyrrell and Company to a friend? This question is the basis for calculating your Net Promoter Score (NPS), and let’s face it, it’s the...

Managing Customer Experience

When we have a positive interaction with a business, we feel good about it, and will probably tell friends or colleagues about the experience. So how do you go about managing customer experience in your business so clients are raving to their friends about you and...